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This article is for Requesters and explains how to choose and assign DUNS numbers to organizations in your Request list and resolve any DUNS related issues. In 2024, each requested organization in a Request list must have a DUNS number for the list to be submitted successfully. For more information on this, please see here.

Contents

Find missing DUNS
Once you have created your Request list in the CDP Portal, click on Manage organizations in the navigation panel on the left and click View on the current year’s list. You will see a banner at the top of the page, notifying you of any missing DUNS numbers.

To view all organizations in your Request list that have missing DUNS numbers, click on the Missing DUNS tab of the Request list.
 

 
To find the DUNS number of an organization in your Request list, click the Find button.
 

 
You will see the DUNS number lookup window. The Organization name and Country fields are prepopulated with the organization information and can be edited to refine the search as you require.

You can also add the address of the organization to provide a more accurate search result. Use the registered address of the organization’s headquarters.
 

Once any additional information has been filled in, click Search the DUNS database.

The DUNS number lookup window will show organizations which have come up as a match for your search.
 

 
There may be multiple results. To make sure you select the right one for your Request list, check that the following details are correct:
  • Organization name
  • Country
  • Address (if applicable)
  • Industry

Once you have assessed the organization details and found the correct DUNS number for the organization click Add DUNS number. This adds the DUNS number in the database to the record in your Request list and assigns the DUNS number to the organization in the database.

Selecting the correct organization

When selecting a DUNS number for an organization on your Request list, there may be multiple potential matches for each company. You can resize the columns to show the full address of the organization.

To ensure you select the correct DUNS number, we recommend:

1. Comparing the name and address details of the organization in the DUNS number lookup window to your supplier records.
2. If the organization name of the discloser appears identical to the topmost search result, choose the first search result.
3. If you do not have details of the organization address, do a quick internet search to verify the organization’s headquartered address, and check if it matches the organization in the DUNS number lookup window.
4. If you are unsure which organization to select in a list of potential subsidiaries, consider requesting the parent organization. You can find the parent organization by scrolling right on the DUNS number lookup window, in the column called Parent.
 

To request the parent organization, add the organization to your Request list directly through the Add an Organization page on the portal. 

If you have not been able to find your requested organization, it is missing a DUNS or you are unsure of which DUNS number to assign to the organization after reviewing the solutions above, please raise a case via the Help Center. Please raise one case listing all organizations you are not sure about. More details on raising a case can be found at the end of the article here.


Duplicate DUNS number

When attempting to assign a DUNS number to an organization in your Request list, you may see this warning message.

This means that the DUNS number you tried to assign to an organization in your Request list is already assigned to another organization in the database and can’t be assigned again.

You may want to find the organization to which this DUNS number is already assigned and add it to your Request list instead.

To do this, search for the DUNS number on the Add an Organization page on the portal. For more details on how to do this, refer to this article here. 

If you can’t find the correct organization, please raise a case with CDP support via the Help Center.  Please raise one case listing all organizations you are not sure about. More details on raising a case can be found at the end of the article here.

Incorrectly assigned DUNS number
If you find that a DUNS number for an organization on your list that does not match our records, either from copying a previous year’s list or from searching the Add an Organization page on the portal, please check your records and our search tips above.

If the DUNS number appears to be incorrectly assigned, please raise a case via the Help Center.  Please raise one case listing all organizations that appear to have an incorrectly assigned DUNS number. More details on raising a case can be found at the end of the article here.

Missing DUNS number in database

When assigning a DUNS number to organizations in your Request list or adding a new organization to your list, there may be a scenario in which an organization appears to be missing from the database. If this happens, you will be presented with a pop up that informs you that no organizations match your search.

 
 
If you are unable to find the DUNS number for organizations on your Request list, please raise a case via the Help Center. Please raise one case listing all organizations that appear to have  an incorrectly assigned DUNS number. More details on raising a case can be found at the end of the article here.

Unable to add DUNS number
When adding DUNS numbers or organizations in your Request list, you may be faced with this error message.
 
 
This may occur because an organization in the database has the exact same name as the one you are trying to add to your Request list. To resolve this, you can add the organization to your Request list directly by using the Add an Organization page on the portal.

To do this, click on the Manage Organizations tab on the navigation panel and then click View for the current disclosure cycle list. Next, click on Add an Organization. Input the organization name that you would like to add to your Request list into the Organization name field and click Search.
 

To add the organization to your Request list, click the Add button.

If you are still facing issues, raise a case via the Help Center here. Please raise one case listing all organizations you are not sure about. More details on raising a case can be found at the end of the article here. 


How to raise a case for queries relating to DUNS numbers

If you are not able to find, select or resolve a DUNS issue in your Request list using the guidance in this article, please contact our support team via My Support in the Help Center.

When raising a case via My Support, choose the category Accounts and access and the subcategory Authority request for DUNS information to ensure your case goes to the right team.

Please raise one case per issue type listing all requested organizations with that issue. For example, one case for any missing DUNS numbers, one for incorrect numbers and so on, listing all organizations with that issue in one case.

You may also find the following articles helpful:  

If you have not found an answer you were looking for, please contact our support team through My Support. You will need to be signed in to access this.  

Keywords: DUNS, Request list, Requester, organizations, add, DUNS issues
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